This Week on TelecomWeb's "The Next Generation Contact Center Report": News Briefs and Feature Articles
TelecomWeb's "The Next Generation Contact Center Report" ( www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP Contact Center environment.
3GSM Good News for Mobile Gambling -- Slotland.com's Mobile Games Manager Liked What He Saw in Barcelona
For pioneering mobile gambling operator Slotland.com, news at the recent 3GSM mobile conference in Barcelona was all good. Developing technologies are making it easier, cheaper and more fun to play casino games like slot machines on mobile phones and that puts a smile on the face of John Lancelet, Mobile Games Director at Slotland.com.
Ethics Complaint Filed Against Deputy DA in Jamiel Shaw Racial vs. Gang Murder Case: Full Disclosure Network® Reality TV Video News Blog (8 min)
Los Angeles, CA Full Disclosure Network® presents an eight minute Video News Blog featuring family members of murdered high school football star, Jamiel Shaw, II who was gunned down just three doors from his home. Shaw family members, Aunt Althea and father Jamiel Shaw, Sr. describe several reasons why they filed an Ethics Complaint with the State Bar and District Attorney's Office against the Los Angeles County Deputy District Attorney Michele Hanisee. Also providing background on the State Bar complaint process is former Co-Chair of the State Bar Disciplinary Committee Deputy D.A. Steve Ipsen.
Important Homeland Security News - Former FEMA Secretary Mike Brown will Offer His Perspective on Hurricane Katrina Recovery Efforts at the IACSP Wash
Former Under Secretary of Homeland Security and Former FEMA Director Michael Brown will be speaking at the upcoming IACSP Security Forum in Washington, DC on Feb 28th. Mr. Brown will address what went wrong with Hurricane Katrina response and recovery efforts and discuss his new roles related to disaster relief and preparedness dedicated to rectifying many of the governmental issues that had contributed to the tragedy. We all have watched the reports and heard the feedback from mass media, politicians, rappers, actors...Now we have the opportunity hear from the man who managed the response and recovery effort. Take advantage of this opportunity to learn.
Michael Brown Former Under Secretary of Homeland Security and Former FEMA Director -- ...
Hoodia Side Effects: The Good And Bad News About Hoodia
Anyone who is seriously considering a new diet pill or alternative weight loss product should for good practice become fully informed about its short and long term side effects, and in combination with other drugs. Most weight conscious people today are aware of hoodia gordonii and its incredible appetite suppressing ability. But unfortunately most people are not fully aware of hoodia?s potential long term side effects.
Finally -- Good News for the Automotive Industry, Service Business is Up
In a time when new car sales are down and gas prices are up -- new car dealerships are experiencing increases in their service business. Automotive dealerships are becoming more price competitive everyday on their routine maintenance services, like oil changes, front-end alignments, tires, and the like.
Announcing Macitt - Where Mac Users Can Share What's News
Combining News and Social Networking to Build a News Site for Mac Users
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Notable News - Its Not About You!
You enjoy what you do. In fact, you love your product and want to tell everyone about it. Well, I hate to tell you this, but no one cares! Think about the last major purchase you made... maybe a car ... did you buy it because you met a car salesman who told you how much he loved his work or did you buy it because you would spend less on fuel and maintenance and be able to spend more on eating out, make up or your favourite hobbies. Maybe it's as simple as wanting to feel and look successful. Rather than participate in the herd mentality you see and hear in advertising everyday, do something different. Speak to the motivation of your prospective customers. Connect with them. A review of the five levels of Maslow's Hierarchy of Needs is a good place to start. 1. The base of the pyramid is made up of those who are just coping with life and want basic physiological needs fulfillment: food, shelter, and clothing. 2. One level up are those who have a need to feel safe and secure. Stability, security of home and family and consistency in life are markers of this level. None of the higher needs can be addressed before these needs are met. Fears and anxieties develop here. 3. Love and belonging are next. Humans have a need to relate through groups, work, family....... This is the time that all those relationship books are purchased. 4. Esteem is not only self esteem from knowing what we know and being able to do what we do, it's also the attention and recognition of others. This is where we buy a fancy car or a mansion on the hill. 5. The need to grow and self-actualize. This is to enable the maximizing of potential, knowledge, peace, self-fulfillment, and connection with God. Only approximately 2% of the world's population has achieved this level of comfort and acceptance of self.
The four lower levels are deficiency needs. Each of the lower levels must be met before moving up. The highest level is where we look outside ourselves for ways to can connect and grow, or opportunities to help others. Where does your product fit into the scheme? Do you sell basic food, clothing, housing? Is it information you sell? What kind of messages can you develop that will resonate with your clients and motivate them to act.
If you aren't sure what the right messages are, ask. Your customers will enjoy telling you why they buy from you. An additional bonus is that they feel valued by you because you asked for their opinion. The best marketers, test their messages, fine tune them and test them again. It's more productive to love your customers, than your product!
Nancy Fraser - Nota Bene Consulting
Results Driven Advertising and Marketing
www.notable-marketing.com
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